Server Support Specialist | Linux, cPanel, WordPress

Ghelyn April Bulanon

Web Hosting & Infrastructure Expert

I’m a Server Support Specialist with over 10 years of experience in web hosting and infrastructure, specializing in Linux systems, cPanel/WHM, WordPress, and performance troubleshooting. I resolve complex server, email, and website issues while ensuring stability, security, and optimal performance. I’m also actively expanding my skills in software engineering and AI, with a strong interest in building smarter, more scalable systems.

Looking for a reliable support engineer who can handle real production issues? Let’s connect.


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10+Years Experience
4Companies
SupportedHigh-volume hosting environments
24/7Support Pro

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01 Work Experience

Where I've
Made Impact

Current Role

Server Support Specialist

GreenGeeks LLC  ·  Remote

Dec 2022 → Present
  • Improved overall user experience through support, training, troubleshooting, and communication of system changes
  • Diagnosed and executed resolution for network and server issues
  • Utilized source code control for tracking configurations and changes
  • Demonstrated creativity and resourcefulness through development of innovative solutions
  • Resolved customer queries using effective communication and step-by-step solutions
GreenGeeks

Level 1 Technical Support

GreenGeeks LLC  ·  Remote

Apr 2020 → Dec 2022
  • Provided frontline support for domains, web hosting, email access, and databases
  • Identified system performance issues and took swift remedial action
  • Conducted tactical troubleshooting to identify and trace faults
HostPapa

Level 1 Technical Support

HostPapa Inc  ·  Remote

Dec 2018 → Apr 2020
  • Handled email support, site migrations, email creation, and domain management
  • Trained frontline support to identify issues and deliver information positively
  • Provided support resolving issues related to domains, hosting, email access, and databases
MelbourneIT

Customer Service Rep & Subject Matter Expert

MelbourneIT – Inspiro  ·  Philippines

Aug 2012 → May 2018
  • Provided frontline support for domains, hosting, email access, and databases
  • Trained frontline support staff on issue identification and positive communication
  • Created process that streamlined information transfer from Operations to Quality
02 Skills & Tools

What I
Work With

Technical Stack

SQL
HTML
PHP
WordPress
Linux & Linux Shell
cPanel & WHM
VPS Management

Professional Skills

Written Communication Critical Thinking Adaptability Self-Motivated Customer Success Problem Solving Remote Work Team Training

Specializations

Domain Management Email Troubleshooting Server Monitoring Site Migrations
05 Case Studies

Real Problems
Real Solutions

Server Load Optimization

MySQL & WordPress Performance Issue

Identified high server load caused by database locks and inefficient queries. Optimized MySQL usage and reduced load spikes, improving site responsiveness.

Email Deliverability Fix

SPF, DKIM, RBL Troubleshooting

Diagnosed email rejection issues due to blacklist and authentication failures. Implemented SPF/DKIM/DMARC fixes and improved delivery success rate.

WordPress Migration

Zero-Downtime Migration

Successfully migrated websites between servers with minimal downtime. Ensured DNS, database, and file consistency throughout the process.

Security Hardening

Firewall & Malware Prevention

Configured firewall rules and security layers to mitigate attacks. Assisted in resolving vulnerabilities and improving server security posture.

03 Education & Credentials

Learning &
Certifications

🎓

BS Information Technology

Far Eastern University, Philippines

Graduated May 2012

🏆

cPanel Certified Partner

cPanel Certified Partner Accreditation (CPCP)

License: aca5-9b45-3dc5-46cf

Awards & Recognition

🥉

ASPIRE Bronze Leadership Training

November 2014

✈️

Netregistry Training

December 2014  ·  Sydney, Australia

04 Get In Touch

Let's Work
Together

I'm currently open to new opportunities in server support, web hosting, and infrastructure roles, and I am actively expanding my skills in Software Engineering and AI.

Fill out the form and I'll get back to you as soon as possible. I typically respond within 24 hours.

Quezon City, Philippines
linkedin.com/in/giebulanon
Response within 24 hours

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